When will I receive my order?

Order processing time

We aim to ship your order within 2 business days; please note that we are closed weekends and all Canadian statutory holidays including the week between Christmas and New Years.

You will receive an email notification when your order is placed, and again when it has shipped including tracking info if applicable. For special orders or items marked “out of stock”, you will be provided with an estimated ship date within 2 business days of placing your order. 

For orders that have already shipped or been received, please see our Return Policy.

Shipping options

Wacom Canada offers free shipping for orders over $50
*Some oversized or sale/clearance items may have additional shipping costs which will be automatically added to your order at checkout.

Most orders will ship via Fedex Ground, UPS, or Purolator. You will receive your tracking number and carrier info by email when your order ships.

Nibs and some accessories will ship via Canada Post and will not include a tracking number. You will receive an email notification when your order has shipped.

Curbside pickup is available at our Vancouver office only. You will receive an email notification when your order is ready, and you may be asked to present your photo ID and credit card at pickup.

For more info on shipping time, please see each carrier below:

Purolator: https://www.purolator.com/en/support/faqs/receiving
Fedex: https://www.fedex.com/en-ca/contact-us/faq/track-packages.html
UPS: https://www.ups.com/ca/en/help-support-center.page?#0