To Request a Return:
Please note that this form is for non-defective product returns within 14 days from delivery date only. If you believe your product is defective, please review our Warranty & Repairs policy.
Please complete the form below, and our customer service team will respond with next steps by the following business day.
Return Policy & Process
Separate from any limited warranties offered by Wacom, the Wacom Store in Canada offers a 14-day, refund return policy on most products, subject to our inspection and approval.
The 14-day return policy begins on the day your item is delivered to you.
Submit a Return Request Form below for approval. If the refund request is approved, we will send you the return shipping label and the return shipping fees will be deducted from the refund total.
Wacom Canada reserves the right to refuse returns or refunds.
Returns are sent to Vancouver, BC via tracked ground shipments.
Non-refundable products include all Open Box products, software, consumables such as nibs, pens/stylus, overlay paper, replacement parts, replacement cables, and special orders (products not normally stocked and ordered especially for you).
Products and packaging must be non-defective*, and in “as new” condition. They must include all accessories and original packaging. Any products or packaging not in “as new” condition will be subject to a restocking fee of 10% to 20% of original purchase price. Remember that another artist will eventually buy the product you return, so please help us do the right thing.
Refunds will be processed as quickly as possible, usually within 10 days of return.
*For defective products, please refer to our Warranty & Repairs policy.
What if I receive a defective product?
If you believe you’ve received a defective product;
Phone: 1-855-699-2266 – Monday to Friday, 6 am to 6 pm PST
Create a Support Ticket – Upload pictures, enter the details of your request. Support will respond as soon as possible.
Chat with Wacom Support – Chat with a rep at the bottom-right of the page
They will determine if the unit needs to be replaced or repaired and then they will provide a Ticket Number/ RMA (Return Merchandise Authorization) number.
If the unit is within the product’s warranty period, the warranty will cover one way shipping. For units outside of the product’s warranty period, you will be responsible for all shipping fees.
Please note only the Wacom customer support team can authorize a repair or a replacement.
Order Cancellation
You may request a change or cancellation for your order if it has not already been processed and shipped. We make an effort to process all orders right away so changes may not always be possible or may be subject to processing fees. Please contact us to request changes to your order if it has not already shipped.
