Wacom Products FAQ

Frequently asked questions and answers about Wacom products available in Canada, including pen displays, drawing tablets, pen computers, and accessories.

Didn’t find the question and/or answer that you were looking for? Find solutions or log a ticket for your specific issue directly at the Wacom US Support Portal.

How to Register My Wacom Tablet:

Most Wacom products run an automatic registration process.

  1. To begin, download the most recent driver here
  2. Connect your Wacom to your computer and follow the set-up wizard which will prompt you to register your tablet. You will need to create or log in to your Wacom Account to register.
  3. If you skipped the set-up wizard, open the Wacom Desktop Centre and select your tablet. A blue registration banner will be at the top of the page. Click the banner to register.
  4. Once registered, you will be able to download and activate the software* that is bundled with the Wacom device you purchased.*If your Wacom device is bundled with software, product registration is required to download software.

Important: Windows 7 Users

Microsoft has discontinued support for Windows 7 users and automatic updates. This can cause some computers to be missing an update that is required for the automatic registration process through the Wacom Desktop Center not to work correctly. If you are unable to register on Windows 7, make sure you have the latest update as described here.If you have the latest TLS protocol, and the issue continues, please contact Wacom support.

How to Find Wacom Serial or Model Number

Depending on your Wacom device, serial and model numbers are found in different locations on your product.

For Wacom Intuos Pro pen tablets, the model number can be found on the bottom of the tablet. The serial number is located further down. See image below:

Wacom FAQ Intuos Pro

For Intuos pen tablets, you must remove the cover on the bottom of the device. Once removed you will see where the optional wireless kit can be installed, the spare nibs, as well as the model number and the serial number, beneath the barcode:

Wacom FAQ IntuosWacm FAQ intuos pen

For Cintiq Pro devices, when facing the rear of the display, the model number and serial number are found below the left support leg. The model number is next to the text reading “Model” and the serial number is next to the text reading “S/N”:

Wacom FAQ cintiqpro

For Wacom MobileStudio Pro devices, the serial number is located beneath the centre USB-C port on the side of the device, between the air vent. The model number is on the back of the device, below the Wacom name:

Wacom FAQ mobilestudiopro

For older models such as Intuos4, Intuos5, and Intuos Pro pen tablets, the model number is located next to the text reading “Model.” The serial number is located on the bottom of the tablet, beneath the barcode:

Wacom FAQ intuos5

For Cintiq 27QHD pen displays, the panel in the center of the back of the display, covering display connections, must be removed to view the model number and serial number. The model number is next to the text reading “Model” and the serial number next to the text reading “S/N”:

WACOM FAQ cintiq27qhd

For Cintiq 24HD, Cintiq22HD, and Cintiq 13HD pen displays, the model number and serial number are located on the back of the device, above and below the barcode. The display may need to be rotated or removed from the stand to access:

Wacom FAQ

How to Download Wacom Driver:

You need to install the Wacom driver software on your computer before your Wacom tablet will work. Depending on your device and operating system, you might need to install the DisplayLink driver software as well.

  1. Go to the Wacom Drivers Page.
  2. Search for the model and download the latest driver that corresponds to your computer’s operating system.
  3. Follow the prompts to finish installation.

Note: If the device display appears after you finish installing the Wacom driver software, you can start working with it. If the device display remains blank, then you need to install the DisplayLink driver software.

How to Install the DisplayLink Driver Software:

You need to install the Wacom driver software on your computer before the pen display will work. Depending on your device and operating system, you might need to install the DisplayLink driver software as well.

  1. Install the DisplayLink driver software.
  2. Go to DisplayLink downloads.
  3. Select your operating system.
  4. Click the download icon next to the latest driver that corresponds to your computer’s operating system.
  5. Follow the prompts to finish installation.
  6. The DisplayLink icon appears in your system tray or menu bar. Click it to adjust resolution, brightness, and other display settings.

How to Download Wacom Software:

You need to install the Wacom driver software on your computer before the pen display will work. Depending on your device and operating system, you might need to install the DisplayLink driver software as well.

  1. Install the DisplayLink driver software.
  2. Go to DisplayLink downloads.
  3. Select your operating system.
  4. Click the download icon next to the latest driver that corresponds to your computer’s operating system.
  5. Follow the prompts to finish installation.
  6. The DisplayLink icon appears in your system tray or menu bar. Click it to adjust resolution, brightness, and other display settings.

How to Update the Wacom Driver Software:

Check the drivers page and update your driver software regularly so that your Wacom has the latest features and functionality.

  1. Open Wacom Tablet Properties, and click About. Look at the top of the About window for your driver version.
  2. Go to the drivers page of Wacom Support, and check the version number of the Latest Drivers.
  3. If the version number of your driver is lower than the latest driver, click Download next to the driver for your computer’s operating system.
  4. Follow the prompts to update the driver software.

Note: Your Wacom will not work if you uninstall the driver. If you uninstall the driver, reinstall the latest driver from the drivers page so that your Wacom works again, with default settings.

How to Change Wacom Pen Nibs:

For optimized performance, always swap out your pen nib when it is approximately 1 mm (1/25 inch) or has a sharp edge.

  1. Grab the old nib and pull it out of the pen.You can also use the nib removal tool to remove your pen nib. There is a small hole in the pen stand, case, pen end, or pen holder depending on what was included with your device.Wacom FAQ NibReplace1                  Wacom FAQ NibReplaceHole
  2. Get a replacement nib and slide the end of the new nib straight into the barrel of the pen.
    Wacom FAQ NibReplace2
  3. Push the nib in slowly and firmly until it stops.

If you need extra nibs, you can buy them from the Wacom store.